何でも上昇しているこの時代に、自分の制限を突破したくないのですか。給料を倍増させることも不可能ではないです。SDIのSD0-401 SD0-302 SD0-101試験に合格したら、あなたは夢を実現することができます。IT-Passports.comはあなたの最高のトレーニング資料を提供して、１００パーセントの合格率を保証します。これは本当のことです。疑いなくすぐIT-Passports.comのSDIのSD0-401 SD0-302 SD0-101試験トレーニング資料を購入しましょう。
たくさんの人はSDI SD0-401 SD0-302 SD0-101認証試験を通ることが難しいと思います。もし弊社の問題集を勉強してそれは簡単になります。弊社はオンラインサービスとアフターサービスとオンラインなどの全面方面を含めてます。オンラインサービスは研究資料模擬练習問題などで、アフターサービスはIT-Passports.comが最新の認定問題だけでなく、絶えずに問題集を更新しています。
現在の社会で人材があちこちいます。IT領域でも同じです。コンピュータの普及につれて、パソコンを使えない人がほとんどいなくなります。ですから、IT業界で勤めているあなたはプレッシャーを感じていませんか。学歴はどんなに高くてもあなたの実力を代表できません。学歴はただ踏み台だけで、あなたの地位を確保できる礎は実力です。IT職員としているあなたがどうやって自分自身の実力を養うのですか。IT認定試験を受験するのは一つの良い方法です。SD0-401 SD0-302 SD0-101試験を通して、あなたは新しいスキルをマスターすることができるだけでなく、SD0-401 SD0-302 SD0-101認証資格を取得して自分の高い能力を証明することもできます。最近、SDI SD0-401 SD0-302 SD0-101試験の認証資格がとても人気があるようになりましたが、受験したいですか。
試験番号：SD0-401問題集
試験科目：SDI 「Service Desk Foundation Qualification」
問題と解答：全118問
試験番号：SD0-302問題集
試験科目：SDI 「SDI - SERVICE DESK MANAGER QUALIFICATION」
問題と解答：全232問
試験番号：SD0-101問題集
試験科目：SDI 「Service Desk Analyst Qualification」
問題と解答：全165問
同じ目的を達成するためにいろいろな方法があって、多くの人がいい仕事とすばらしい生活を人生の目的にしています。IT-Passports.comが提供した研修ツールはSDIのSD0-401 SD0-302 SD0-101の認定試験に向けて学習資料やシミュレーション訓練宿題で、重要なのは試験に近い練習問題と解答を提供いたします。IT-Passports.com を選ばれば短時間にITの知識を身につけることができて、高い点数をとられます。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.it-passports.com/SD0-401.html
NO.1 What information must be logged for every Incident?
A. A corrected version of the customer description of the Incident.
B. A note aboutthe customer preferred desksidetechnician.
C. Any commitments made to the customer.
D. Your opinion about the customer technical expertise.
Answer: C
SDI SD0-401認定資格 SD0-401 SD0-401問題集 SD0-401認定証
NO.2 What is a best practice for demonstrating personal accountability in your work.?
A. Blame others for mistakes.
B. Never admit that you made a mistake.
C. Perform your duties in a manner that meets with company policy.
D. Work according to your mood.
Answer: C
SDI認証試験 SD0-401認定試験 SD0-401 SD0-401 SD0-401
NO.3 What is a benefit of teamwork?
A. Better time management.
B. Higher employee morale.
C. Improved conformity.
D. Increased competition.
Answer: B
SDI参考書 SD0-401 SD0-401
NO.4 What type of question will best encourage a customer to talk more about their Incident?
A. Closed questions.
B. Open questions.
C. Technical questions.
D. Personal questions.
Answer: B
SDI SD0-401 SD0-401参考書
NO.5 When you have a call that cannot be resolved, what is the last step you will take prior to disengaging
from the customer?
A. Confirm the details provided by the customer.
B. Determine the priority of the Incident.
C. Set the customer expectation for the next contact.
D. Verify the customer eligibility for service.
Answer: C
SDI練習問題 SD0-401 SD0-401 SD0-401問題集
NO.6 What factor is most important in determining the priority of an Incident?
A. The caller connection to the Service Desk.
B. The caller emotional state.
C. The Incident impact on the business.
D. The Incident impact on the Service Desk.
Answer: C
SDI練習問題 SD0-401認証試験 SD0-401 SD0-401認定資格 SD0-401
NO.7 Your help desk/Service Desk wishes to become a model for best practice, what is one of the main
sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
SDI認証試験 SD0-401 SD0-401認定証 SD0-401
NO.8 What is the best way of using silent time effectively?
A. Build a rapport with your customer.
B. Check your e-mail.
C. Identify the best time for your break.
D. Write an e-mail to a colleague.
Answer: A
SDI練習問題 SD0-401 SD0-401 SD0-401 SD0-401
NO.9 Which of the following techniques is the best one for reducing and eliminating conflict during a call?
A. Match the customer attitude.
B. Refrain from interrupting the customer.
C. Stop using the customer name.
D. Tell the customer you feel sorry for them.
Answer: B
SDI SD0-401 SD0-401 SD0-401認証試験 SD0-401
NO.10 What is the best description of your role in supporting customers?
A. Avoid confrontation at all costs.
B. Deliver consistent, high quality support.
C. Escalate calls as appropriate.
D. Minimise talk time.
Answer: B
SDI SD0-401過去問 SD0-401 SD0-401
NO.11 What is the best reason for using a standard greeting when answering telephone calls?
A. Using a standard greeting complies with Service Desk standards.
B. Using a standard greeting ensures consistent service.
C. Using a standard greeting makes the customer feel humble.
D. Using a standard greeting prevents individuals developing their own greetings.
Answer: B
SDI SD0-401認証試験 SD0-401認定証 SD0-401認定資格
NO.12 Which statement best describes a good leader?
A. Good leaders demonstrate absolute control over their teams.
B. Good leaders do not need to offer incentives.
C. Good leaders encourage initiative.
D. Good leaders make all the decisions for their staff.
Answer: C
SDI SD0-401 SD0-401参考書 SD0-401認定試験 SD0-401
NO.13 What is a best practice for reducing conflict?
A. Agree with the customer.
B. Interject your opinion into the conversation.
C. Let the customer know that you are in charge.
D. Show the customer respect.
Answer: D
SDI認定資格 SD0-401 SD0-401参考書 SD0-401認定証 SD0-401
NO.14 What is a best practice to follow when documenting an Incident?
A. Always take a break before you write anything down.
B. Avoid making negative references about the customer in the documentation.
C. Make sure that others know how the customer treated you by documenting the interaction.
D. Use emoticons to communicate the personality of a customer.
Answer: B
SDI SD0-401認定試験 SD0-401認定試験 SD0-401認定資格 SD0-401練習問題
NO.15 Which is a common physical symptom of stress?
A. You are more susceptible to colds.
B. You rarely take lunch breaks.
C. You work longer hours.
D. Your colleagues all seem busy.
Answer: A
SDI SD0-401認定証 SD0-401認証試験 SD0-401問題集
没有评论:
发表评论