132-S-815.1 132-S-712認定試験の準備を完了したのですか。試験を目前に控え、自信満々と受験することができますか。もしまだ試験に合格する自信を持っていないなら、ここで最高の試験参考書を推奨します。ただ短時間の勉強で試験に合格できる最新の132-S-815.1 132-S-712問題集が登場しました。この素晴らしい問題集はIT-Passports.comによって提供されます。
IT-Passports.com はプロなウェブサイトで、受験生の皆さんに質の高いサービスを提供します。プリセールス.サービスとアフターサービスに含まれているのです。IT-Passports.comのAvayaの132-S-815.1 132-S-712試験トレーニング資料を必要としたら、まず我々の無料な試用版の問題と解答を使ってみることができます。そうしたら、この資料があなたに適用するかどうかを確かめてから購入することができます。IT-Passports.comのAvayaの132-S-815.1 132-S-712試験トレーニング資料を利用してから失敗になりましたら、当社は全額で返金します。それに、一年間の無料更新サービスを提供することができます。
購入前にIT-Passports.comが提供した無料の問題集をダウンロードできます。自分の練習を通して、試験のまえにうろたえないでしょう。IT-Passports.comを選択して専門性の訓練が君の試験によいだと思います。
試験番号：132-S-815.1問題集
試験科目：Avaya 「Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam」
問題と解答：全118問
試験番号：132-S-712問題集
試験科目：Avaya 「Specialist: Avaya Proactive Contact Solutions Design Elective Exam」
問題と解答：全62問
この情報の時代には、IT業界にとても注目され、この強い情報技術業界にIT人材が得難いです。こうしてAvaya認定試験がとても重要になります。でも、この試験がとても難しくてIT者になりたい方が障害になっています。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.it-passports.com/132-s-712.html
NO.1 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C
Avaya認定資格 132-S-712 132-S-712認証試験 132-S-712 132-S-712
NO.2 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D
Avaya練習問題 132-S-712問題集 132-S-712問題集
NO.3 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B
Avaya 132-S-712認定証 132-S-712 132-S-712問題集
NO.4 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C
Avaya問題集 132-S-712認定証 132-S-712練習問題 132-S-712
NO.5 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B
Avaya 132-S-712 132-S-712 132-S-712 132-S-712認定資格
NO.6 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D
Avaya認定試験 132-S-712 132-S-712参考書
NO.7 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B
Avaya認定資格 132-S-712 132-S-712認定資格 132-S-712 132-S-712
NO.8 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B
Avaya 132-S-712 132-S-712 132-S-712
NO.9 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C
Avaya 132-S-712問題集 132-S-712認定試験
NO.10 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C
Avaya 132-S-712 132-S-712認定資格 132-S-712問題集 132-S-712
没有评论:
发表评论