2014年3月25日星期二

Ciscoの642-185 642-188 650-568 650-027 642-165認定試験の最新教育資料の登場

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試験番号:642-185問題集
試験科目:Cisco 「ITSI Implementing Cisco TelePresence Solutions Immersive 」
問題と解答:全147問

試験番号:642-188問題集
試験科目:Cisco 「ITI Implementing Cisco TelePresence Installations」
問題と解答:全140問

試験番号:650-568問題集
試験科目:Cisco 「Web Security for Field Engineers」
問題と解答:全50問

試験番号:650-027問題集
試験科目:Cisco 「Cisco Digital Media System for SE/FE」
問題と解答:全35問

試験番号:642-165問題集
試験科目:Cisco 「Unified Communications Contact Center Express Implementation(UCCX)」
問題と解答:全186問

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NO.1 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A

Cisco   642-165認定証   642-165   642-165   642-165参考書   642-165

NO.2 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D

Cisco参考書   642-165   642-165   642-165過去問

NO.3 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C

Cisco   642-165認証試験   642-165   642-165認定証

NO.4 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C

Cisco過去問   642-165練習問題   642-165認証試験   642-165認定資格

NO.5 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E

Cisco参考書   642-165   642-165認定証

NO.6 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D

Cisco   642-165   642-165   642-165   642-165参考書

NO.7 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B

Cisco   642-165   642-165   642-165   642-165認定証

NO.8 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C

Cisco   642-165   642-165認定証   642-165過去問

NO.9 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D

Cisco   642-165   642-165問題集   642-165

NO.10 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D

Cisco認定資格   642-165   642-165参考書   642-165   642-165   642-165

NO.11 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A

Cisco認証試験   642-165過去問   642-165   642-165過去問   642-165参考書

NO.12 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

Cisco   642-165過去問   642-165   642-165   642-165問題集

NO.13 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D

Cisco問題集   642-165   642-165   642-165認定試験

NO.14 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A

Cisco認証試験   642-165   642-165   642-165認定資格   642-165認定試験

NO.15 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D

Cisco過去問   642-165   642-165認定証

NO.16 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D

Cisco認定証   642-165   642-165

NO.17 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D

Cisco認定資格   642-165過去問   642-165   642-165問題集   642-165問題集   642-165

NO.18 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C

Cisco認定証   642-165認証試験   642-165過去問   642-165   642-165

NO.19 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D

Cisco認定資格   642-165   642-165

NO.20 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A

Cisco   642-165認定試験   642-165認定資格   642-165   642-165   642-165認定証

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