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試験番号：ISEB-ITILF問題集
試験科目：ISEB 「The Foundation Examination - ITIL®」
問題と解答：全418問
夢を持ったら実現するために頑張ってください。「信仰は偉大な感情で、創造の力になれます。」とゴーリキーは述べました。私の夢は最高のIT専門家になることです。その夢は私にとってはるか遠いです。でも、成功へのショートカットがを見つけました。IT-Passports.comのISEBのISEB-ITILF試験トレーニング資料を利用して気楽に試験に合格しました。それはコストパフォーマンスが非常に高い資料ですから、もしあなたも私と同じIT夢を持っていたら、IT-Passports.comのISEBのISEB-ITILF試験トレーニング資料を利用してください。それはあなたが夢を実現することを助けられます。
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NO.1 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
ISEB問題集 ISEB-ITILF ISEB-ITILF認証試験
NO.2 Which role would you MOST expect to be involved in the management of Underpinning Contracts?
A. Service Catalogue Manager
B. IT Designer/Architect
C. Process Manager
D. Supplier Manager
Answer: D
ISEB ISEB-ITILF ISEB-ITILF ISEB-ITILF認定証
NO.3 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
ISEB過去問 ISEB-ITILF ISEB-ITILF問題集 ISEB-ITILF
NO.4 Which of the questions does Service Strategy help answer with its guidance?
1) How do we prioritize investments across a portfolio?
2) What services to offer and to whom?
3) What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. 1, 2 and 3 are all true
Answer: D
ISEB ISEB-ITILF ISEB-ITILF認定証 ISEB-ITILF
NO.5 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan, then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do, then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
ISEB ISEB-ITILF ISEB-ITILF ISEB-ITILF練習問題
NO.6 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
ISEB ISEB-ITILF ISEB-ITILF
NO.7 Exhibit: * Missing*
Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
ISEB過去問 ISEB-ITILF ISEB-ITILF ISEB-ITILF ISEB-ITILF練習問題 ISEB-ITILF
NO.8 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that all operational services are recorded in the Service Catalogue
B. Ensuring that information in the Service Catalogue is accurate
C. Ensuring that information in the Service Catalogue is consistent with information in the Service
Portfolio
D. Ensuring that information within the Service Pipeline is accurate
Answer: D
ISEB ISEB-ITILF参考書 ISEB-ITILF認定資格 ISEB-ITILF ISEB-ITILF問題集
NO.9 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
ISEB認定資格 ISEB-ITILF認定試験 ISEB-ITILF ISEB-ITILF
NO.10 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
ISEB ISEB-ITILF ISEB-ITILF ISEB-ITILF練習問題 ISEB-ITILF
NO.11 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
ISEB ISEB-ITILF問題集 ISEB-ITILF過去問 ISEB-ITILF練習問題
NO.12 What is a RACI model used for.?
A. Defining roles and responsibilities
B. Monitoring services
C. Performance analysis
D. Recording Configuration Items
Answer: A
ISEB過去問 ISEB-ITILF認定資格 ISEB-ITILF過去問 ISEB-ITILF ISEB-ITILF認定試験
NO.13 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
ISEB ISEB-ITILF ISEB-ITILF認定試験
NO.14 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
ISEB ISEB-ITILF参考書 ISEB-ITILF練習問題 ISEB-ITILF認定資格
NO.15 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill to minimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
ISEB認定資格 ISEB-ITILF認証試験 ISEB-ITILF ISEB-ITILF
NO.16 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
ISEB ISEB-ITILF ISEB-ITILF問題集 ISEB-ITILF問題集
NO.17 Which of the following models would be most useful in helping to define an organizational structure?
A. Service Model
B. Continual Service Improvement (CSI) Model
C. RACI Model
D. Plan, Do, Check, Act (PDCA) Model
Answer: C
ISEB認定証 ISEB-ITILF ISEB-ITILF過去問 ISEB-ITILF
NO.18 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
ISEB認定資格 ISEB-ITILF認定試験 ISEB-ITILF認定証 ISEB-ITILF認証試験
NO.19 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
ISEB認定試験 ISEB-ITILF参考書 ISEB-ITILF ISEB-ITILF ISEB-ITILF練習問題
NO.20 The group that reviews Changes that must be installed faster than the normal Change process is
called the:
A. Technical Management (TM)
B. Urgent Change Authority (UCA)
C. Emergency Change Advisory Board (ECAB)
D. Urgent Change Board (UCB)
Answer: C
ISEB認定資格 ISEB-ITILF ISEB-ITILF ISEB-ITILF認定資格
IT業界の中でたくさんの野心的な専門家がいって、IT業界の中でより一層頂上まで一歩更に近く立ちたくてISEBのISEB-ITILF試験に参加して認可を得たくて、ISEB のISEB-ITILF試験が難度の高いので合格率も比較的低いです。ISEBのISEB-ITILF試験を申し込むのは賢明な選択で今のは競争の激しいIT業界では、絶えず自分を高めるべきです。しかし多くの選択肢があるので君はきっと悩んでいましょう。
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