EXINのEX0-100試験の勉強の資料

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試験番号：EX0-100問題集
試験科目：EXIN 「ITIL foundation certificate in it service management(exin)」
問題と解答：全120問

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NO.1 What is produced when Problem Management identifies the cause of a Problem and a workaround?
A. a Request for Change
B. a resolved Problem
C. a Known Error
D. one or more resolved incidents
Answer: C

EXIN   EX0-100認定証   EX0-100   EX0-100

NO.2 Which process provides components of the IT infrastructure with a unique and systematic name
(designation)?
A. Change Management
B. Configuration Management
C. Release Management
D. Service Level Management
Answer: B

EXIN過去問   EX0-100認定試験   EX0-100   EX0-100問題集   EX0-100

NO.3 Which aspect is important when registering security incidents?
A. the person who reported the incident
B. the applicable disciplinary measures
C. qualified Service Desk employees
D. recognizing the event as a security incident
Answer: D

EXIN認定試験   EX0-100認定資格   EX0-100

NO.4 Where can you find an overview of all IT services?
A. Operational Level Agreement (OLA)
B. Service Catalog
C. Service Level Agreement (SLA)
D. Service Window
Answer: B

EXIN   EX0-100認定資格   EX0-100問題集   EX0-100認証試験

NO.5 Which process or function ensures that change proposals are submitted with the aim of removing
errors within the IT infrastructure?
A. Change Management
B. Configuration Management
C. Problem Management
D. Service Desk
Answer: C

EXIN認定資格   EX0-100問題集   EX0-100   EX0-100

NO.6 Which of the following is not regarded as an incident?
A. a complaint about the service of the Service Desk
B. a standard request for change
C. a report of a breakdown
D. a question about how an application works
Answer: B

EXIN参考書   EX0-100練習問題   EX0-100   EX0-100参考書   EX0-100参考書   EX0-100

NO.7 After a change, who is responsible for ensuring that security measures maintain the security level?
A. the Board of Management
B. the Change Manager
C. the Release Manager
D. the Security Manager
Answer: D

EXIN問題集   EX0-100練習問題   EX0-100認定資格   EX0-100   EX0-100

NO.8 One of the activities of Capacity Management involves making evaluations and predictions regarding
the hardware that is required to run a new or modified application. The predictions include data about the
performance levels that can be expected, the requisite hardware and the costs. Which of the activities of
Capacity Management is responsible for this?
A. Application Sizing
B. Capacity Planning
C. Monitoring
D. Tuning
Answer:A

EXIN   EX0-100認定資格   EX0-100認定証   EX0-100   EX0-100練習問題

NO.9 Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer:A

EXIN練習問題   EX0-100参考書   EX0-100練習問題

NO.10 When an IT service provider adopts and adapts ITIL?best practices, which of the following is the
greatest benefit?
A. Work is carried out using a project-oriented approach.
B. There is a central Service Desk.
C. The organization is more customer-oriented.
D. Work is carried out using a process-oriented approach.
Answer: D

EXIN   EX0-100問題集   EX0-100過去問

NO.11 How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding
the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding
the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C

EXIN   EX0-100認定資格   EX0-100   EX0-100練習問題   EX0-100

NO.12 Which information does Financial Management for IT Services extract from the Configuration
Management Database (CMDB)?
A. which equipment is being used by whom
B. where the equipment has been set up
C. which software version is being used
D. which equipment is causing incidents
Answer:A

EXIN   EX0-100過去問   EX0-100練習問題   EX0-100認定試験   EX0-100   EX0-100

NO.13 Which of the following is Availability Management responsible for?
A. ensuring the reliability of components will carry out a required function under certain conditions over a
certain period
B. managing the negotiations with the customer with regard to availability
C. Demand Management
D. delivering information on Service Levels to clients to determine the availability percentage
Answer:A

EXIN   EX0-100認定資格   EX0-100認定資格   EX0-100

NO.14 Certain data is needed to describe an ITIL?process. This includes the objectives and the output. What
else is required?
A. activities
B. authorisations
C. environment
D. Configuration Management Database (CMDB)
Answer:A

EXIN   EX0-100   EX0-100

NO.15 Which Change Management activity indicates the priority and category of an accepted Request for
Change (RFC)?
A. classification
B. coordination
C. registration
D. scheduling
Answer:A

EXIN   EX0-100   EX0-100認定証   EX0-100

NO.16 Managing risk is an essential part of which processes?
A. Problem Management and Capacity Management
B. Availability Management and Service Level Management
C. IT Service Continuity Management and Financial Management for IT Services
D. IT Service Continuity Management and Availability Management
Answer: D

EXIN認定資格   EX0-100   EX0-100   EX0-100

NO.17 Which item is required in the Post Implementation Review (PIR) of a Change?
A. whether the Change has achieved the intended goal
B. whether the CI registration in the Configuration Management Database (CMDB) is up-to-date
C. whether the Management of the IT department is satisfied with the implementation of the Change
D. to which Configuration Items (CIs) the Change relates
Answer:A

EXIN   EX0-100過去問   EX0-100認証試験   EX0-100参考書

NO.18 Which of the following processes provides Problem Management with reports about the IT
infrastructure?
A. Financial Management for IT Services
B. Change Management
C. Configuration Management
D. Incident Management
Answer: C

EXIN   EX0-100   EX0-100参考書   EX0-100   EX0-100

NO.19 Which of the following tasks is assigned to each process manager?
A. ensuring the smooth running of the process
B. setting up Service Level Agreements with the users
C. channeling data to Problem Management
D. following up on Incidents
Answer:A

EXIN   EX0-100   EX0-100参考書   EX0-100

NO.20 What does the term "Serviceability" refer to?
A. contracts between external suppliers and the customer
B. contracts between external suppliers of services and the IT department
C. contracts between internal IT departments
D. contracts between IT management and the customer
Answer: B

EXIN   EX0-100問題集   EX0-100   EX0-100認証試験   EX0-100過去問

EX0-100認定試験はIT業界の新たなターニングポイントの一つです。試験に受かったら、あなたはIT業界のエリートになることができます。情報技術の進歩と普及につれて、EXINのEX0-100問題集と解答を提供するオンライン·リソースが何百現れています。その中で、IT-Passports.comが他のサイトをずっと先んじてとても人気があるのは、IT-Passports.comのEXINのEX0-100試験トレーニング資料が本当に人々に恩恵をもたらすことができて、速く自分の夢を実現することにヘルプを差し上げられますから。