弊社は強力な教師チームがあって、彼たちは正確ではやくて例年のAvaya 132-S-720-1認定試験の資料を整理して、直ちにもっとも最新の資料を集めて、弊社は全会一緻で認められています。Avaya 132-S-720-1試験認証に合格確率はとても小さいですが、IT-Passports.comはその合格確率を高めることが信じてくだい。
IT-Passports.comのIT専門家たちは彼らの豊富な知識と経験を活かして最新の短期で成果を取るトレーニング方法を研究しました。このトレーニング方法は受験生の皆さんに短い時間で予期の成果を取らせます。特に仕事しながら勉強している受験生たちにとって不可欠なツールです。IT-Passports.comトレーニング資料を選んだら、あなたは自分の夢を実現できます。
試験番号：132-S-720-1問題集
試験科目：Avaya 「Specialist Call Center Implement and Support Elective Exam」
問題と解答：全128問
多くの人々は高い難度のIT認証試験に合格するのは専門の知識が必要だと思います。それは確かにそうですが、その知識を身につけることは難しくないとといわれています。IT業界ではさらに強くなるために強い専門知識が必要です。
IT-Passports.comは優れたIT情報のソースを提供するサイトです。IT-Passports.comで、あなたの試験のためのテクニックと勉強資料を見つけることができます。IT-Passports.comのAvayaの132-S-720-1試験トレーニング資料は豊富な知識と経験を持っているIT専門家に研究された成果で、正確度がとても高いです。IT-Passports.comに会ったら、最高のトレーニング資料を見つけました。IT-Passports.comのAvayaの132-S-720-1試験トレーニング資料を持っていたら、試験に対する充分の準備がありますから、安心に利用したください。
21世紀の情報化時代の急流の到来につれて、人々はこの時代に適応できるようにいつも自分の知識を増加していてますが、まだずっと足りないです。IT業種について言えば、Avayaの132-S-720-1認定試験はIT業種で欠くことができない認証ですから、この試験に合格するのはとても必要です。この試験が難しいですから、試験に合格すれば国際的に認証され、受け入れられることができます。そうすると、美しい未来と高給をもらう仕事を持てるようになります。IT-Passports.comというサイトは世界で最も信頼できるIT認証トレーニング資料を持っていますから、IT-Passports.comを利用したらあなたがずっと期待している夢を実現することができるようになります。１００パーセントの合格率を保証しますから、Avayaの132-S-720-1認定試験を受ける受験生のあなたはまだ何を待っているのですか。速くIT-Passports.comというサイトをクリックしてください。
購入前にお試し,私たちの試験の質問と回答のいずれかの無料サンプルをダウンロード：http://www.it-passports.com/132-S-720-1.html
NO.1 You ask the Avaya Call Management System (CMS) administrator to increase the
measured trunks.
Since the administrator has not changed parameters before, CMS administration
documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D
Avaya認定試験 132-S-720-1練習問題 132-S-720-1 132-S-720-1認定試験 132-S-720-1過去問 132-S-720-1問題集
NO.2 Your customer has basic reporting requirements that include agent level skill reporting
for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area
Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C
Avaya練習問題 132-S-720-1参考書 132-S-720-1認定試験
NO.3 You have just received a call from a customer that agent 6024 is no longer receiving
calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You
display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The
customer
wants to know when the agents profile was changed. Keep in mind that changes to agent
profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents
profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B
Avaya練習問題 132-S-720-1練習問題 132-S-720-1
NO.4 You are a team member assigned on a project to install a new Avaya S87XX Media
Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment
has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A
Avaya 132-S-720-1 132-S-720-1
NO.5 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be
completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D
Avaya問題集 132-S-720-1過去問 132-S-720-1認定資格 132-S-720-1問題集
NO.6 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t
w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when
the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B
Avaya練習問題 132-S-720-1認定資格 132-S-720-1問題集 132-S-720-1
NO.7 Your customer would like to be able to collect call center data when the enterprise
fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users
Which system
would allow the customer to collect and then add data back to the main Call Management
System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D
Avaya過去問 132-S-720-1認定試験 132-S-720-1
NO.8 For single site call centers where Call Management System (CMS) data is critical to
their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C
Avaya 132-S-720-1認定資格 132-S-720-1 132-S-720-1 132-S-720-1認定証 132-S-720-1
NO.9 When turning on the CMS application an installation engineer receives the message
shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag
MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B
Avaya参考書 132-S-720-1 132-S-720-1 132-S-720-1
NO.10 A customer wants to know the definition of the Average ACD Time on the Historical
Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this
information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A
Avaya認定試験 132-S-720-1認定証 132-S-720-1
NO.11 Your customer has commissioned agents who take both service related calls as well
as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate
feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B
Avaya認定証 132-S-720-1 132-S-720-1参考書 132-S-720-1認定試験 132-S-720-1参考書
NO.12 Your customer wants to periodically adjust agent skill assignments and preferences
automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B
Avaya 132-S-720-1認定資格 132-S-720-1練習問題 132-S-720-1練習問題 132-S-720-1
NO.13 Which three statements descnbe the correct use of the asaiuui vector vanable when
communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in
vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value
against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D
Avaya 132-S-720-1認定試験 132-S-720-1過去問 132-S-720-1認定証
NO.14 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose
three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E
Avaya過去問 132-S-720-1 132-S-720-1参考書 132-S-720-1
NO.15 Your customer is reporting that after hours callers are being disconnected. Recently
they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service
using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D
Avaya 132-S-720-1 132-S-720-1 132-S-720-1認定資格
NO.16 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B
Avaya参考書 132-S-720-1認定資格 132-S-720-1 132-S-720-1
NO.17 Which of the following is not a valid connecbvity test available using the Applications
Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D
Avaya 132-S-720-1認定証 132-S-720-1認定資格 132-S-720-1認証試験
NO.18 Your client needs to address agent morale issues thin their call center. These issues
are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also
known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B
Avaya 132-S-720-1 132-S-720-1
NO.19 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A
Avaya 132-S-720-1練習問題 132-S-720-1 132-S-720-1
NO.20 You have been assigned a project to add an ACD to an existing Avaya Call
Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three
resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D
Avaya参考書 132-S-720-1 132-S-720-1 132-S-720-1
今の多士済々な社会の中で、IT専門人士はとても人気がありますが、競争も大きいです。だからいろいろな方は試験を借って、自分の社会の地位を固めたいです。132-S-720-1認定試験はAvayaの中に重要な認証試験の一つですが、IT-Passports.comにIT業界のエリートのグループがあって、彼達は自分の経験と専門知識を使ってAvaya 132-S-720-1認証試験に参加する方に対して問題集を研究続けています。
没有评论:
发表评论